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Terms & Conditions - Pure Wellness

Terms & Conditions

Every person is important, so kindly respect our appointment booking and cancellation/reschedule policies.

We politely request 24-hour notice in advance for any cancellation or rescheduling treatment.

We acknowledge that time is valuable for every person; therefore accepting and respecting the cancellation policy is essential to a smooth business. 

LATE ARRIVALS

We encourage you to arrive 15 minutes before your scheduled treatment to fill out the intake form and to ensure your full treatment time.

QUIET ENVIRONMENT

Cell phones and all mobile devices must be turned off or put on silent when checking in.

SICK OR FEELING UNWELL

If you are ill or under the weather, please let us know so we can reschedule your massage. Getting a massage while sick is not recommended, in some cases, can make you feel worse.  We encourage well-being.

RECOMMENDATIONS

Please, refrain from heavy eating, consuming alcoholic beverages and smoking before your treatment, as this may have an adverse effect on your experience. 

PAYMENT POLICY

Full payment is due at time of service. We accept only debit card and credit cards (Visa, MasterCard, American Express, Samsung pay, Apple pay, G pay).

GIFT CERTIFICATE POLICY

Gift certificates may be purchased at the studio.

You can always purchase a gift certificate via our website which you receive in an email form. Please remind your loved ones to show a printed version of the email to check out their gift certificate upon arrival at our salon.

Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash.